Returns and Refunds
The short version
If a product does not work out, you have 30 days from delivery to start a return. Unused items in their original packaging get a full refund to your original payment method. Start every return through the contact page so we can issue a return authorization before anything ships back.
Return window
Returns must be started within 30 days of the delivery date shown on your tracking. Requests after the window closes are handled case by case, but we cannot promise a refund outside the window.
Condition requirements
To qualify for a refund, the item must be:
- Unused and uninstalled. Racks, bumpers, and other bolt-on parts that have been mounted, drilled, modified, or ridden with cannot be returned as new.
- In its original packaging with all hardware, brackets, and instructions included.
- Free of dirt, scratches, and installation marks.
Items that come back used, incomplete, or damaged may be refused or refunded at a reduced amount, and we will contact you before doing either.
How to start a return
- Go to the contact page and send us your order number, the item you want to return, and the reason.
- We reply with a return authorization and the return shipping address. Do not ship anything back before you have that authorization.
- Pack the item securely, ideally in the box it arrived in, and send it back.
- Once we receive and inspect the item, we issue your refund to the original payment method through Stripe. Most refunds post within 5 to 10 business days of our inspection, depending on your bank.
Return shipping costs
If the return is our fault, for example we shipped the wrong item or the item arrived damaged or defective, we cover return shipping. For other returns, such as a change of mind or a fitment mistake, the customer pays return shipping. Original shipping charges are not refunded unless the return is our fault.
Damaged or wrong items
Open and inspect your order as soon as it arrives. If something arrived damaged, or you received the wrong item, contact us within a few days of delivery with photos of the item and the packaging. We will make it right with a replacement or a full refund, including shipping.
Limited Manufacturer Warranty
The products we sell carry the manufacturer’s limited warranty. This is a warranty from the company that built the product, not a warranty from Maxt Offroad, and it is not a lifetime warranty. Coverage length and terms are set by each manufacturer and are limited to what that manufacturer states. Maxt Offroad does not add, extend, or provide its own warranty on top of the manufacturer’s terms.
Warranty claims are handled directly by the manufacturer. Maxt Offroad does not perform warranty repairs or replacements. To keep things simple you can start with our contact page and we will point your claim to the right place and help with the paperwork, but the repair or replacement decision and the work itself are the manufacturer’s.
A warranty claim is different from a return. A warranty covers defects in materials and workmanship that show up in use; a return covers unused items sent back within the return window described above.
To start any warranty claim, contact us through the contact page or at support@maxtoffroad.com. We will identify the product’s manufacturer, point you to their warranty process, and help with the paperwork; the repair or replacement decision and the work itself are the manufacturer’s.
As we add other brands to the catalog, each brand’s own limited warranty terms will apply and will be listed here. When no manufacturer warranty applies to a product, none is implied.
Questions
Not sure whether your situation qualifies? Ask first through the contact page or at support@maxtoffroad.com. It is faster for both of us than shipping something back that we cannot accept.
Last updated: August 19, 2026