FAQ
Answers to the questions we hear most about fitment, payment, shipping, returns, and orders.
How do I know a part will fit my machine?
Every product page lists verified vehicle fitment. Use Shop by Vehicle to pick your make and model, and you will only see gear confirmed to fit your ride. If a product does not list your machine, it has not been verified for it yet.
Are the products genuine and covered by a warranty?
Yes. Everything we sell is the genuine article, brand new, bought through each brand's own dealer channel and covered by that brand's own limited warranty. We do not sell knockoffs or used gear.
What payment methods do you accept?
We accept major credit and debit cards through a secure, encrypted checkout. Your card details are handled by our payment processor and are never stored on our servers.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account is optional, but it lets you track your orders, save the vehicles in your Garage, and check out faster next time.
How long does shipping take?
Each product page shows its processing time; for most items it is 5 to 10 business days from payment to shipment. You will get a confirmation with tracking by email as soon as it ships. Orders with items from more than one brand may arrive in separate packages, each with its own tracking number.
Where do you ship?
We ship to the lower 48 states. Alaska and Hawaii orders require confirmation of shipping availability and a shipping quote before ordering; contact support@maxtoffroad.com. We do not currently ship internationally.
How is sales tax calculated?
Sales tax is calculated automatically at checkout based on your shipping address, so you always see the exact total before you pay.
How do I track my order?
You will get a shipping confirmation with a tracking link by email. If you have an account, you can also see every order and its status any time from your account dashboard.
Can I change or cancel my order after placing it?
Contact us as soon as you can. We can usually update or cancel an order until it is released for shipment, which can be the same day for in-stock items. Once it is on the way, it falls under our return policy instead.
What is your return policy?
Do you offer installation help?
Yes. Product pages include manuals and install videos where the manufacturer provides them, and the Guides section covers step by step installs and buying advice.
Still stuck? We're happy to help.
Contact Us